To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Receiving Time = Processing time + Shipping time
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
However, during this pendemic, we are improving our delivery process to make your packages even safer, so there may be a 2-3 day delay in processing your orders
Shipping Time (global delivery):
|SHIPPING TIMELINES||SHIPPING FEE||ORDER VALUE|
|Standard Shipping (12-18 business days)||$6.99||below $50|
|Standard Shipping (12-18 business days)||0||over $50|
|Express Shipping (7-12 business days)||$9.99||below $100|
|Express Shipping (7-12 business days)||0||over $100|
|VIP Shipping (3-7 business days)||$18.99||below $180|
|VIP Shipping (3-7 business days)||0||over $180|
Shipping process might be a little longer than usual because of the local delivery policy during the coronavirus outbreak period.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
37Jewelry does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Out of Stock Items
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Still have questions? Please feel free to contact us via firstname.lastname@example.org